Do you ship to countries outside the United States?
Yes, we currently ship to most countries around the world. However, due to customs issues, we don’t ship to Venezuela, Guatemala, and countries in Africa. See our shipping page for more information.Similar to the Universal Express program, Halloween Horror Nights Express Pass allows you to skip the regular lines to the haunted houses and select attractions. Halloween Horror Night Express passes are limited and are sold on a first come first served basis.

What are your credentials? Are you really qualified to do this?
I don’t know if one must be “qualified” to be an artist, as everyone should be free to express themselves creatively. However, for this project I suppose it helps that I am a lifelong fan of Halloween, ghosts, witches, skeletons, vampires, etc. I was also blessed with a strong creative streak and a vivid imagination. Fortunately a lot of people are entertained by my nightmarish visions and that’s why I’ve enjoyed such success with my work.Plan on spending a few hours at our location unless your arrive before 9PM.

Do you ship to APO/FPO addresses?
Yes. We ship to U.S. military addresses worldwide via Priority Mail from the United States Postal Service. Please allow up to 10 business days for delivery to the APO/FPO box.See our Shipping page for more information, but it normally takes anywhere from 3 to 7 business days for standard delivery. If you are interested in express shipping, we offer express shipping for an additional charge (for more information, click here to see our shipping chart). To ensure on time delivery, order early and beat the Halloween rush.

How can I ensure that I receive the discount or special offer mentioned in my catalog?
The keycode printed on the back cover of your catalog lets the Costume Express Web site know you have a special offer. You may have received a keycode through an e-mail promotion as well. When the keycode is entered into the Promotional Keycode box on our order form, a discount or discounted shipping rate will be applied to your order, if that’s what the promotion indicates. You must enter the keycode exactly as it appears in your catalog or e-mail (e.g., abc-123).Yes. If you ordered an oversized item and select the 4-Day, 2-Day, or Overnight shipping option, a $5.75 “oversized item” shipping charge will be added to your shipping total for each item.

Do You Offer a Guarantee?
Yes! 100% Absolute Satisfaction GUARANTEED! At our PlantMakers Garden Center Online, 100% customer satisfaction is our passion, and our commitment to you. We stand proudly behind our products, and are empowered to make decisions to ensure that you’ll always be delighted by the products you receive. If, for any reason, you are not satisfied with the contents of your order, please contact us by email DO NOT WASTE YOUR MONEY ON THE POWER ANNUAL PASS OR PREMIERE ANNUAL PASS!!! The Power Pass has blackout days, no discounts on anything and you have to pay $11 for parking so it’s not worth the $129.95. The *NEW* Premiere Annual Pass offers everything that the Preferred Pass offers and the extra cost comes from a bunch of things that make no sense. like free express after 4pm..

I can’t find the costume or item I’m looking for. What should I do?
We have over 100 costumes to choose from – including lots of new styles, and many designed exclusively by us. To assist you in finding an item, type a keyword or item number from our catalog into our search box. If you’re still unable to locate the item, please e-mail or use our convenient Live Help feature.To remove your name from our e-mail and/or catalog mailing lists, visit our unsubscribe page.